Terms & Conditions

Booking

A booking is confirmed once we have agreed a date, time and price with you. Quotes are based on the information you provide; if the property differs materially from what was described, we will contact you before carrying out additional work.

Cancellations and rescheduling

Please give us reasonable notice if you need to cancel or reschedule. We understand that plans change and will always try to accommodate you.

Access

You are responsible for providing access to the property at the agreed time, whether in person, by key, lockbox or door code. If our team cannot gain access, we may need to charge for the reserved time.

Satisfaction guarantee

If you are not satisfied with a clean, contact us within 24 hours and we will return to put it right at no additional charge. This guarantee covers re-cleaning; it is not a refund guarantee.

Damage and liability

We carry liability insurance and take care in your home. Please secure or tell us about fragile, valuable or irreplaceable items before we arrive. Report any suspected damage within 24 hours so we can investigate properly.

Payment

Payment terms are confirmed at the time of booking.

Contact

Reset Home Cleaning LLC, 1825 E Southern Ave, Tempe, AZ 85282. Email ResetHomeCleaning@gmail.com or call (623) 282-2756.